Loyal Construction (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website https://loyalconstructions.com.au/ or engage with our construction and building services across Australia.
By using our website or providing your personal information, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when you:
- Submit a contact or enquiry form
- Request a quote, consultation, or site inspection
- Call, email, or message us
- Engage us for construction or renovation services
This information may include:
- Full name
- Phone number
- Email address
- Property or project address
- Project scope, plans, or requirements
- Budget or timeline information (if provided)
- Any additional information you choose to share
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited and time spent on our website
- Referring URLs
- Cookies and analytics data
2. How We Use Your Information
Loyal Construction uses your personal information to:
- Respond to enquiries and provide quotes or estimates
- Arrange consultations, site visits, and construction services
- Communicate with you regarding your project
- Coordinate with subcontractors, suppliers, and consultants
- Improve our website and customer experience
- Maintain internal records and business operations
- Conduct marketing and advertising activities
- Comply with Australian legal and regulatory obligations
3. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies, including:
- Google Analytics
- Google Ads conversion tracking
- Meta (Facebook & Instagram) Pixel
- Website performance and security tools
Cookies help us analyse website usage and improve performance. You may disable cookies through your browser settings, but this may affect some website functionality.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose your personal information where necessary:
- To trusted third-party service providers (such as hosting providers, CRM systems, marketing platforms, subcontractors, tradespeople, and suppliers involved in your project)
- Where required or authorised by law
- To protect our legal rights, property, or safety
All third parties are required to handle personal information in accordance with Australian privacy laws.
5. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Access, Correction & Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
- Opt out of receiving marketing communications at any time
- Request deletion of your personal information where permitted by law
To exercise your rights, please contact us using the details below.
7. Overseas Disclosure
Some of our service providers (such as cloud storage or marketing platforms) may store or process personal information overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
8. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party websites.
9. Changes to This Privacy Policy
Loyal Construction may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Loyal Construction
Website: https://loyalconstructions.com.au/
Email: info@loyalconstructions.com.au
Phone: 0415 622 722